Customer Service Representative Home-based

Job Description

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Job Summary

CSRs are responsible for ensuring client satisfaction by verifying schedules, on-site presence, and overall client happiness. Some CSRs may also handle scheduling and client updates, contributing to the success of work orders.

Duties And Responsibilities

• Making confirmation calls/texts with vendors and clients.
• Confirming vendor check-ins and check-outs.
• Confirming store manager satisfaction.
• Posting notes in client and internal systems.
• Tracking vendor performance and feedback.
• Informing managers of issues.
• Addressing assigned items, incoming calls, emergency tickets, and managing email inboxes.
• Scheduling demand services and rescheduling services.
• Uploading vendor documents.
• Addressing issues from clients or vendors.
• Monitoring technicians daily workload and assisting with resource coordination.
• Handling inbound/outbound calls with technicians and client dispatch teams.
• Assessing daily workload and adjusting resource plans.
• Creating and managing reports (bookings, system errors).
• Ensuring adherence to client procedural requirements.
• Project setup, vendor assignment, preparation of scopes/estimates, reviewing work orders, and material procurement.
• Data entry for purchase orders, invoicing, vendor compliance, and documentation.
• Vendor sourcing.
  
  

Requirements and Skills (Must Have):

• At least 4+ years of customer service experience
• Can start ASAP
• Customer service/phone skills, verbal and written communication skills, computer skills, organized, motivated, ability to multitask.
  
  

Work Schedule

• Monday - Friday, 9:00 PM - 6:00 AM Manila time
• With a possibility of shifting schedule and weekend work
  
  

Work Location

• Home-based
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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