Client Intelligence Associate

Overview:

myScout is looking for an Outbound Call Center rep called a "Client Intelligence Associate" to join our team. You’ll be responsible for verifying company information throughout the United States. This will be an extremely high volume outbound calling position so we need people comfortable having conversations all day with a ton of complete strangers!

You will also be responsible for online research on companies you are calling, but this is only about 5-10% of your week. 90-95% of your week will be using an auto-dialer to get a live person on the phone to gather information about the company and decision makers. You will make 200-300 outbound calls per day using the auto-dialer from a list of companies provided to you.

This is a remote role, suited only for someone who holds them self accountable, is confident on the phone, has the ability to work at a very fast pace, and is extremely RELIABLE.  **Attendance is critical for this role as you will be measured regularly on high-volume performance and metrics – call offs will impact your measured metrics and will not be tolerated. This is not a sales position but we will require a specific amount of information gathered each week.

Key Responsibilities:

• Make outbound calls to companies to confirm hiring trends and company facts.
• Identify staffing departments and gather contact data for decision-makers.
• Research information online (Google, LinkedIn, company websites, etc) to validate contact records.
• Gather additional information such as what types of jobs do they use staffing for, how often they use, what staffing companies they have used, etc.
• Research personal insights on staffing decision makers through a variety of social media platforms.
• Enter and update data accurately in spreadsheets and myScout platform.
• Communicate any lead issues to the Manager for re-verification.
• Respond to clients through chat, email, and/or phone promptly to resolve issues, answer questions, or correct inaccuracies. Corrections must be made within 24 hours.
• Answer inbound calls coming into the myScout main phone line.

Qualifications:

• Call center, customer service, telemarketing, recruiting or similar experience where you made outbound calls is a must.
• High Volume outbound call experience a plus.
• Friendly, professional, and confident phone presence.
• Ability to converse with people on the phone comfortably.
• Good computer skills and attention to detail.
• Comfortable with web-based research and data entry.
• Fast learner, willing to be coached, and thrives in a very fast-paced environment.
• Must have a good record of attendance in previous roles. Attendance issues are not tolerated so please only apply if you have a stellar attendance record and impeccable work ethic.

Why myScout?

At myScout, you’re not just another rep on a headset. You’re part of a fast growing startup where your work directly impacts the product and the company’s growth. We offer generous PTO, paid holidays, and additional paid time off because performance matters but burnout helps no one. For stellar performance we do offer bonuses paid monthly for exceeding your metrics. This is a fully remote role with a highly structured environment, clear expectations, and consistent coaching so you always know where you stand. You’ll work with a team that values reliability, ownership, and results and rewards people who show up, execute, and take pride in their work. If you thrive in a high energy startup, like moving fast, and want stability plus flexibility, this is a great place to build real experience and momentum. 🚀