Claims Analyst - Junior

Work schedule: Dayshift

The Claims Analyst plays a vital role within the claims team and is responsible for supporting the claims teams in completing key tasks to promote and improve efficient business operations and customer outcomes across all lines of business. The Claims Analyst will process and reconcile claims advice and claims payment-related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment.

The Claims Analyst will work closely with the Third Party and First Party Claims Managers, the Claims Administrator and the wider claims team members.

• Lodge new claims within 24 hours of receipt, urgent claims within 2 hours
• Send acknowledgement to broker and if applicable – claimant.
• Attach schedule and PDS to claim file during FNOL process.
• Prepare claims histories across all lines
• Distribute claims histories to brokers
• Check integrity of claims reports to brokers and underwriters.
• Monitor relevant claims inbox and work with Senior to allocate.
• Assist with call backs to validate EFT details.
• File documents on claims systems as needed.
• Work closely with Claims Administrator and provide support as needed
• Process and/or review claims payments across all systems
• Perform ad hoc reconciliations and assist in quarterly and annual audit.

General responsibilities

• Collaborate effectively with claims handlers and other business units.
• Adhere to company’s policies, procedures and local guidance as well as to the legislation.
• Other reasonable duties as directed by the business, within the scope of the role.

Required Skills

• Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs.
• High degree of organisation including effective scheduling, prioritization and time management skills, completing tasks to tight deadlines.
• Demonstrates a ‘can do’ attitude.
• Ability to take ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.
• Displayed resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities/
• Good working knowledge of Microsoft Office; Outlook, Word, Excel, PowerPoint.
• Flexibility, ability to multi-task and deliver initiatives within a short timescale.
• Interest in technological solutions to drive the robust management of claims.
• Enthusiastic, positive attitude.
• Technical savvy.
• Working knowledge of claims process.
• Minimum 2-3 years of experience in similar role.
• Experience in a financial services industry- preferred.

Education

Degree in administration or business management- preferred.