Chief Concierge

Organization- Grand Hyatt Manila

Summary

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a true destination within a destination. Guided by the philosophy, we create moments of more in everything we do — elevating guest experiences through exceptional service, thoughtful design, and genuine care.

At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering a culture of inclusion where colleagues feel respected, valued, and empowered to bring their whole selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.

We are looking for a seasoned Chief Concierge who will ensure the smooth and efficient running of the Concierge department within the Rooms Division.

In this role, you will be responsible for assisting the Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction through planning, organizing, directing, and controlling the concierge operation and administration.

Qualifications

Ideal candidates must meet the following qualifications:

• Ideally with a university degree/diploma in hospitality/hotel management.
• Minimum of 2 years of work experience as a chief concierge or assistant manager-level concierge in the hotel industry is preferred.
• Preferably a member of Les Clef D’or
• Comprehensive knowledge of concierge services, including guest relations, local attractions, dining recommendations, and transportation options, to provide personalized assistance and recommendations to guests.
• Superior communication, interpersonal and decision-making skills
• Passion for working with people