Branch Ambassador Officer

Salmon – Who We Are and What We Do

Salmon is a fast-growing consumer FinTech group, founded in July 2022 with the vision of creating the best credit-led, technology-centric bank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed bank and consumer-lending group.

Salmon was founded by three Co-founders who built and held senior leadership positions at Tinkoff, a highly successful tech-enabled bank that reached a market capitalization of more than US$20bn.

Salmon has built a highly qualified and global team of finance and technology professionals and is backed by world-class investors, which include International Finance Corporation (a member of the World Bank Group), Lunate (an investment management vehicle affiliated to the sovereign wealth fund of Abu Dhabi), and other prominent Fintech investors.

We are building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing high quality access to finance for millions of Filipinos — and would love to have you join us on this journey. The new world is ours to discover together.

Responsibilities

• A dedicated customer-facing role introduced to improve in-branch guidance, manage customer flow, and support advisory and self-service journeys across peak and non-peak hours.
• Responsible to implement processes, identify areas for improvement and assist in documenting processing relative to Account Services.
• Work closely with Service Delivery Head, colleagues within the team and Salmon stakeholders to achieve Salmon’s business model and strategic direction.
• Call-out (TD Maturity, Bounced Cheques, etc.) Release and Monitoring of Bounced Cheques Pick up and/or Replacement
• Attends to customer queries in person and calls at the branch level
• SOA Rendition
• Resolves customer inquiries, requests and complaints and Answers BSP complaint
• Responds to customer emails

Requirements

• University degree on Banking & Finance, or any related Business Course
• With at least 3 years of relevant experience in a banking industry
• Strong knowledge and experience in teller services or branch operations
• Sufficient knowledge of BSP regulations
• Good communication skills
• Problem-solving skills in a well-structured manner
• Ability to work with different culture, race, or ethnic group.
• Can work independently with minimal supervision.
• Acceptable risk management skills and ability to mitigate identified risks.
• Good interpersonal skills
• Keen attention to details
• Organize, innovative and results oriented.
• Ability to multi-task in a fast-paced environment
• Positive attitude knows how to find ways to address different circumstances.
• With official Signature Verification, KYC / CDD Training / Seminars attended.