B2B Appointment Setter US Market - IT Services

Job Description

About Us:

Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

We are seeking a results-driven Appointment Setter / Lead Generation Specialist to focus on the US market. The primary responsibility of this role is to generate qualified sales opportunities and book meetings for the internal sales team — not to close deals.

This is a fully remote role based in the Philippines. You will engage prospective clients through outbound calls, email, and other outreach channels, targeting decision-makers in organizations that may benefit from IT and enterprise systems services.

Key Responsibilities

Lead Generation & Prospecting

• Research, identify, and build targeted account lists within the US market (and other regions as needed).
• Qualify leads based on the defined ideal customer profile and qualification criteria.
• Maintain and update accurate prospect and account records in CRM or tracking tools.
  
  

Outbound Calling & Outreach

• Conduct high-volume outbound cold calls to decision-makers and influencers within the IT services and enterprise systems space.
• Initiate conversations to uncover high-level business needs and pain points.
• Follow structured call scripts and messaging frameworks while adapting to prospect responses.
  
  

Appointment Setting

• Secure qualified meetings for the sales team.
• Confirm meeting details (date, time, platform, participants) and update CRM and calendar systems accordingly.
• Proactively follow up on reschedules, cancellations, and no-shows to maximize rebooking opportunities.
  
  

Pipeline & Reporting

• Maintain an organized pipeline of prospects, active conversations, and scheduled meetings.
• Provide regular reports on outreach activity and performance metrics (calls made, connections, meetings set, conversion rates, etc.).
• Share market feedback, including objections, trends, and competitor insights, with the sales team and management.
  
  

Collaboration & Continuous Improvement

• Work closely with the sales team to align on target accounts, messaging, qualification criteria, and meeting standards.
• Participate in onboarding and training to develop a strong understanding of the companys services and value proposition.
• Continuously refine outreach strategies based on performance data and feedback.
  
  

Required Qualifications & Experience

• Mid-level: 3-5+ years
• Senior-level: 5+ years
• Experience in outbound B2B calling, appointment setting, or lead generation roles.
• Preferably within IT services, software, SaaS, or technology-related industries.
• Proven track record of booking qualified meetings and achieving activity-based targets.
  
  

Skills

• Strong spoken and written English communication skills, comfortable engaging with US-based clients.
• Confident, professional phone presence with the ability to handle objections effectively.
• Strong research skills to identify relevant accounts and decision-makers.
• Ability to understand and articulate technical or IT concepts at a functional level.
• Excellent organizational skills and attention to detail in managing CRM records and follow-ups.
  
  

Tools

• Experience with CRM systems and sales tools (e.g., HubSpot, Salesforce, Pipedrive, or similar).
• Comfortable using VOIP systems, email platforms, calendars, and spreadsheets.
  
  

Nice-to-Have

• Prior experience working with US-based clients or within US time zones.
• Background in IT services, enterprise integration, or B2B technology offerings.
• Experience working in outsourced or offshore setups.
• Familiarity with multi-channel outreach strategies (phone, email, LinkedIn, etc.).
  
  

Performance Metrics (KPIs)

• Number of outbound calls and touchpoints per day/week
• Number of qualified meetings booked
• Meeting show rate
• Conversion metrics (appointments from calls, qualified leads from total contacts)
• Accuracy and quality of CRM documentation and reporting
  
  

Work Schedule:

• 8:00 PM - 5:00 AM Manila Time (Monday - Friday)
  
  

Work Location:

• Work From Home
• Should have a strong internet connection (minimum of 50 MBPS)
• Should have own laptop/pc (minimum of i5 8GB)
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button, I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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