Application Support Analyst

Discover your 100% YOU with MicroSourcing!

Position: Application Support Analyst

Location: Eastwood, Quezon City

Work setup & shift: Hybrid

Why join MicroSourcing?

Youll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an Application Support Analyst, you will:

Manage and resolve complex cases escalated from Level 1 using structured diagnostic and root cause analysis methodologies

Perform advanced troubleshooting across application behavior, configuration, integrations, and data-related issues

Validate defect conditions and prepare clear, comprehensive technical documentation for Level 3/Engineering when code or schema changes are required

Ensure SLA-aligned case management, protecting service quality and enterprise commitments

Collaborate cross-functionally with Product and Engineering teams to drive issue resolution and continuous improvement

Mentor Level 1 Analysts, strengthening global support capability and escalation discipline

Contribute to knowledge management initiatives, documentation standards, and service improvement programs

Maintain structured troubleshooting processes and governance aligned with IT service management best practices

What You Need

Non-negotiables

At least 3 years of experience in application or SaaS support (or 5+ years hands-on experience with Quartex software)

Strong SQL proficiency with solid database diagnostic capability

Advanced troubleshooting skills across application, configuration, integration, and data layers

Strong understanding of IT concepts, structured problem-solving methodologies, and SLA governance

Excellent written and verbal communication skills with the ability to engage both technical and non-technical stakeholders

Preferred Skills/expertise

Experience working within structured support frameworks (ITIL knowledge desirable)

Experience mentoring or coaching junior analysts

Exposure to enterprise SaaS environments

Strong documentation and knowledge base management skills

Experience collaborating closely with Product and Engineering teams

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply