Application Support Analyst

Discover your 100% YOU with MicroSourcing!

Position: Application Support Analyst

Work setup & shift: Work From Home | Day shift

Why join MicroSourcing?

Youll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an Application Support Analyst, you will:

• Take ownership of raised incidents through to resolution, ensuring minimal business disruption
• Triage, troubleshoot, and escalate system and application issues in a timely and effective manner
• Manage daily support queues and prioritize requests in line with business impact and SLAs
• Lead incident investigations and implement workarounds and permanent solutions
• Monitor application performance to ensure agreed service levels are consistently met
• Track and report on Service Level Agreements (SLAs) and operational metrics
• Participate in a 24/7 on-call roster to support incidents outside business hours
• Support internal and regulatory technology audits as required
• Contribute to project initiatives and attend relevant project and industry meetings
• Investigate and recommend operational improvements and system enhancements
• Assist with functional testing and validation activities
  
  

What You Need

Non-negotiables

• Proven experience in Application Support, IT Support, or a similar role
• Strong knowledge of incident and problem management processes
• Experience working with third-party vendors and cross-functional stakeholders
• Solid understanding of SLA monitoring and reporting
• Willingness to work in a shifting schedule and participate in a 24/7 roster
  
  

Preferred Skills/expertise

• Experience supporting enterprise or customer-facing applications
• Familiarity with ITIL frameworks and best practices
• Exposure to application monitoring tools
• Experience in regulated environments
• Strong analytical and documentation skills
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply.

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