Account Services Specialist

CLIENT SERVICING AND STAKEHOLDER MANAGEMENT

• Establish, manage, and maintain healthy business relationships with new and existing clients.
• Communicate and respond to customers through various channels.
• Ensure customer satisfaction and provide professional customer concerns.
• Work closely with the internal teams to address customer concerns and inquiries.
• Facilitate the consolidation of required documents and materials needed in fulfillment of client's requirements.
• Consistently and regularly update customer and account information in the internal system.

PROJECT MANAGEMENT

• Ensures that daily administrative tasks are delivered and executed with due diligence.
• Provide clear and regular updates to internal and external stakeholders.
• Must be able to troubleshoot and initiate solutions in case of project challenges, and escalating concerns to concerned parties if need be.
• Provide general administrative support to Account Managers.

Requirements

• Excellent verbal and written interpersonal, presentation and communication skills.
• Can must be willing to work on-site if required, but will otherwise have the flexibility to work from anywhere
• Fresh graduates are welcome to apply!

Benefits

DIGITAL WORK MADE REFRESHING FOR YOU

Digital isn’t the easiest industry to be part of — it’s always on and always evolving. The client pressure is real, but with the right support and programs in place, you’ll know you’ve got it — and we gotchu too as part of one of only two agencies in the Philippines certified as a Great Place to Work.

BEST SUPPORT FAM

• Immerse in a supportive atmosphere with uplifting mentors and teams.
• Vibe with us through monthly employee programs and events.
• Get recognized for your hustle – we celebrate wins!

DIGITAL 1ST PRODUCTIVITY

• Level up on efficiency through Digital 1st equipment, tools, and systems.
• Boost your skills with in-house learning programs and company-sponsored training
• Stay agile by adhering to SCRUM and Agile methodologies and rituals.

FULFILLING BREAKTHROUGH

• Own your career path with regular appraisals and growth opportunities.
• Rotate through diverse projects, gaining exposure to different languages, frameworks, and platforms
• Use your leaves in any way you like – for catching up, pursuing your passions, or contributing to the community
• Stay healthy and secured with HMO and life insurance, plus all-around support from different experts on mental health, nutrition, finances, and more.