Account Manager Operations And Growth

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Role Overview

We’re hiring an Account Manager (Operations-focused) to support customer success, drive retention, and scale our account management function.

What You’ll Do

Prepare materials for Quarterly Business Reviews (QBRs)

Monitor customer usage, performance, and key metrics

Identify risks (e.g., usage drops, error spikes) and flag early

Create reports that demonstrate product value and ROI

Support upsells by identifying expansion opportunities

Maintain CRM (HubSpot) and ensure clean pipeline tracking

Coordinate follow-ups and keep customer communication tight

What We’re Looking For

Strong organizational and operational skills

Analytical mindset with ability to interpret data

Excellent communication and presentation skills

High attention to detail and ownership mentality

Ability to manage multiple priorities across accounts

Bonus Points

Experience in customer success or account management

Familiarity with HubSpot or similar CRM tools

Experience working with SaaS metrics and dashboards

Why This Role Matters

You ensure customers see measurable value—and help drive retention and expansion.

Work Arrangement: Homebased

Work Schedule: Monday-Friday, 12pm- 9am PHT

Must Have atleast 20mbps internet connection

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

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