Account Coordinator Home-based

Job Description

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Job Summary: The Account Coordinator is a key member of our Client Services team and plays a central role in driving client success. In this full‑time position, the Account Coordinator builds strong client relationships, anticipates needs, and ensures work is delivered on time, on strategy, and within scope. They quarterback cross‑functional teams partnering with specialists, practice leads, and internal stakeholders to deliver high‑quality campaigns, reporting, and recommendations that achieve client goals. Account Coordinators support portfolio growth, oversee billing accuracy, and contribute to overall client satisfaction and retention.

Essential Job Functions

• Serve as the primary point of contact for assigned clients, building trust through proactive communication and reliability.
• Anticipate client needs and provide solutions before they are requested.
• Lead client calls and meetings, ensuring discussions are strategic, productive, and aligned with client objectives.
• Collaborate with practice leads (paid media, SEO, creative, etc.) to develop integrated strategies and reporting presentations.
• Present campaign results and strategic recommendations clearly, confidently, and consultatively.
• Manage client projects and tasks in Asana, ensuring deadlines and milestones are met.
• Assign, coordinate, and review work from internal specialists and supporting team members.
• Ensure all deliverables (reports, assets, campaigns) are high‑quality, accurate, and client‑ready.
• Uphold accountability across internal teams to ensure work aligns with client goals and agency standards.
• Conduct regular account checks in Google Ads, Meta Ads, and other paid media platforms, escalating issues or opportunities as needed.
• Oversee monthly reporting, ensuring insights are gathered from specialists and Ninjacat reports are completed accurately and on time.
• Track and report on YoY growth within assigned portfolio, identifying retention and upsell opportunities.
• Ensure all work is delivered within contracted scope and escalate scope expansion opportunities appropriately.
• Support accurate billing, revenue tracking, and account financial health in partnership with internal operations teams.
• Ensure clients receive responses to emails or Basecamp messages within 24 hours.
• Communicate effectively across Slack, Asana, and email to keep projects moving forward.
• Maintain clarity and consistency in internal and external communications, following agency SOPs and communication standards.
  
  

Core Competencies

• Presentation Skills: Develops and delivers compelling presentations that engage audiences and communicate ideas clearly. Tailors messaging to client or internal stakeholders.
• Time Management: Consistently meets deadlines by organizing tasks, managing priorities, and avoiding last‑minute scrambles. Demonstrates reliability in day‑to‑day execution.
• Attention to Detail: Delivers polished, error‑free work by catching inconsistencies and ensuring accuracy across all deliverables. Maintains high standards even under pressure.
• Client Relationship Management: Builds trust and rapport with clients through consistent communication, reliability, and a deep understanding of their goals.
• Digital Literacy: Navigates core platforms (Google Ads, Meta Ads Manager, Google Workspace, etc.) with ease. Troubleshoots basic issues and adapts quickly to new tools.
  
  

Minimum Qualifications

• 5+ years of experience in account management, client services, or digital marketing within an agency or similar environment.
• Strong understanding of digital advertising platforms (Google Ads, Meta Ads Manager; additional platforms a plus).
• Proven ability to lead client calls, present strategy, and manage cross‑functional teams.
• Excellent organizational skills with the ability to manage multiple clients and priorities simultaneously.
• Strong financial acumen, including billing, invoicing, and revenue tracking.
• Excellent written and verbal communication skills.
• A proactive, solutions‑oriented mindset with strong problem‑solving abilities.
• Commitment to collaboration, accountability, and contributing to a positive team culture.
  
  

Work Location

• Home-based
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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