Customer Experience Specialist

Job Description

About the Company:

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

The Ideal Candidate Is:

• Driven to deliver fast, efficient service.
• Empathetic; able to understand customers needs and frustrations.
• A confident decision maker and excellent communicator
• A creative problem solver
  
  

This position requires a computer, internet access, and your undivided attention during a shift. Restaurant experience/knowledge is preferred, but not required.

Responsibilities

• Provide live-time virtual support to customers via email, text (SMS), and other electronic channels.
• Proactively anticipate customer needs to deliver effective and efficient solutions, and nurture customer relationships with the company.
• Maintain updated knowledge of ordering platform, business operations, and menu offerings and can easily provide recommendations and alternatives.
• Thoroughly collect and record customer feedback and trends, and share with appropriate departments and team members.
• Participate in customer acquisition and retention campaigns.
• Other duties as assigned by a manager.
  
  

The Ideal Candidate Is:

• Tech-Savvy - an affinity for technology is a must.
• Quick thinking; oriented to deliver fast, efficient service.
• Finds joy in the process of problem-solving and giving people meaningful interactions.
• Empathetic; able to accept customers needs and frustrations, and naturally considers as many perspectives as possible before making a suggestion or decision.
• A confident decision-maker, and creative problem solver.
  
  

Primary Software Platforms Used Include:

• FrontApp
• Slack
• Google G-Suite including (Gmail, Google Calendar, Google Meet, Google Sheets,Google Docs)
• Own proprietary software suite
  
  

Work Schedule:

• Thursday to Monday from
• 9:00 PM - 6:AM PH Time (Home-based)
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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