Customer Care And Technical Support Representative Earn Php 19 000 Up To 22 000 Package Naga N000 For Pooling

What Were Looking For

At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then youre exactly who we want on our team:

• At least 18 years old
• Graduate of Senior High School or High School (Old Curriculum)
• Willing and excited to work onsite in Naga
• Open to a shifting schedule, including graveyard shifts
• Has a valid NBI Clearance (Applicants with NBI will be prioritized!)
  
  

• Excellent English communication—spoken and written
• Great with people and a natural problem-solver
• Proficient in MS Office and web applications
• Fast and accurate typing, sharp comprehension, and top multitasking abilities
• Strong analytical and troubleshooting skills in a fast-paced support environment
• Previous BPO experience is a plus—but not required!
  
  

• Deliver exceptional customer service via voice and non-voice platforms (calls and chats)
• Navigate multiple systems and tools to assist customers with speed and accuracy
• Receive inbound and make outbound calls when needed and tailor-fit solutions to customer needs
• Respond to inquiries about pricing, products, and services in a clear, helpful manner
• Recommend, upsell, and cross-sell cutting-edge communication products
• Follow standard procedures to solve issues thoroughly and efficiently
• Build strong customer relationships with empathy and professionalism
• Handle payment negotiations and collections with care and respect
• Perform both voice and non-voice support tasks as part of a dynamic, blended role
  
  

• Earn up to Php 19000 - Php 22000 + Quarterly Salary Increases!*
• Hybrid/Work-from-Home options (performance-based after probation)
• HMO with 1 FREE dependent
• 10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash!)
• Life and Accident Insurance from Day 1
• Optical, Medicine, and Mental Health Reimbursement
• 6 Months Paid Maternity Leave + Cash Assistance
• 15 Days Paid Paternity Leave
  
  

• For Pooling
• Terms and conditions apply.