Job Description
Program: Financial Markets BLI Name: NA Commercial Onboarding Designation: Associate Process Manager No of Head Count (s): 2 New Hires/Replacement Hires (HC) by Designation New Hires Billed /Unbilled / BU / OPS Bench Billable SFDC ID for Billed New Opportunity N/A Reasons to hire Unbilled / Bench N/A City / Location: Alabang, Philippines Standardized skillset: [Refer attached excel] Finance Operations / Customer Onboarding skill profile Shift (APJ / EMEA / US / Any combination): US Reporting Manager : Cynthia Ortega <Cynthia.Ortega@eclerx.com> Educational Background: Bachelors degree in Accounting, Finance, Business Administration, Management, or a related field. Accounting/Finance background preferred. Experience Required: 5–7 years of relevant experience in Finance Operations, Billing, Accounts Receivable, Customer Onboarding, Order Management, or Commercial Operations, with at least 3+ years in a Team Lead/Supervisory role.
Experience managing 15+ FTEs in a high-volume BPO/shared services environment, with strong exposure to SLA/KPI management, quality, coaching, performance management, escalations, and stakeholder coordination.
Billing/Finance Operations experience preferred, given the nature of the process.Job Description: see tab Client Approval mail: yes- see attached in email request Comments Preferred Start date: (induction date) next 4 wks : October 12, 2026 Collaborators: Crizel Guevarra <Crizel.Guevarra@eclerx.com>; Waseem Khan <Waseem.Khan@eclerx.com> Workplace: WFM, WIO, Hybrid TBD
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Muntinlupa Metro Manila |
| Company Website: | https://personiv.com | Job Function: | Operations Management |
| Company Industry/ Sector: |
Outsourcing and Offshoring Consulting | ||
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