Security Technician

Got a habit of spotting things that dont look quite right?

Maybe youre the person who notices a suspicious login before youve had your morning coffee. Maybe youve uttered the phrase "that shouldnt be doing that" more times than youd care to admit. If youre the type who enjoys making life frustrating for cyber criminals, wed like to meet you.

At First Focus, were Australias leading mid-market Managed Service Provider, trusted by thousands of businesses and recognised as Australias #1 MSP by Cloudtango for nine consecutive years. With almost 500 people across Australia, New Zealand and the Philippines, weve spent over 15 years building a company where smart people solve interesting problems, keep learning, and genuinely enjoy working together.

Youll be joining our Security team in Manila, helping protect our clients from an ever-changing threat landscape. Its the kind of role where no two days are the same. One day youre hunting threats, the next youre investigating an incident, and somewhere in between youre making someones ransomware dreams fall gloriously apart.

If youve ever delayed merienda because you were halfway through tracking down something suspicious, youll fit right in.

• Work with modern cybersecurity technologies across multiple client environments.
• Join one of Australias most awarded MSPs with a mature and growing Security practice.
• Solve real-world security challenges instead of endlessly resetting passwords.
• Learn from experienced engineers who enjoy sharing what they know.
• Be trusted to make decisions, contribute ideas, and continuously improve how we deliver security.
• Build your career in a company where learning isnt just encouraged, its expected.

• Hunt threats, remediate vulnerabilities, and make security breaches deeply inconvenient for attackers.
• Deliver security assessments and recommend proactive improvements across client environments.
• Take ownership of security escalations from our Support team with a calm, methodical and curious approach.
• Investigate security incidents, gather evidence, identify root causes, and help prevent repeat occurrences.
• Configure, maintain and optimise platforms including ThreatLocker, SentinelOne, Huntress, Avanan and Cisco Umbrella.
• Continuously identify opportunities to simplify, strengthen and improve our security services.

• Security-focused experience within a Managed Services Provider (MSP), IT outsourcing or offshoring environment is essential.
• Hands-on experience delivering cybersecurity services across multi-tenant or multi-client environments, including threat monitoring, incident response and vulnerability remediation.
• Several years experience working with security frameworks such as Essential 8 and NIST Cybersecurity Framework.
• Experience with Microsoft 365 Security including Defender, Purview and Entra ID Protection.
• Working knowledge of Azure Security including Microsoft Sentinel, Defender for Cloud and Privileged Identity Management.
• Strong analytical thinking and troubleshooting skills.
• Excellent written and verbal English communication.
• Someone who stays calm under pressure and enjoys solving complex problems.
• A genuine passion for helping clients stay secure.
• A mindset that aligns with our values: Live Curiously, Always Communicate, Be the Solution, Win Together, Keep it Simple, Wow the Customer and Never Stop Growing. Learn more about what drives us at https://www.firstfocus.com.au/about-us/.

• Competitive salary package.
• Hybrid working arrangements.
• HMO from Day 1, including one dependent (spouse) and dental cover.
• Free access to Uprise, including confidential 1:1 coaching with qualified psychologists and counsellors.
• Day shift, weekends off* and 25 paid leave days each year.
• "Never Stop Growing", including 10 paid study days each year, paid certification exams and salary increases for approved certifications (conditions apply).
• Weekly technical training and ongoing professional development.
• Employee referral program worth ₱20,000.
• MVP Award worth ₱10,000.
• Regular team events, End of Financial Year celebrations and Christmas parties.
• Loyalty bonuses*.
• Hybrid work from our offices at:
• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City
• 26th Floor, Axis Tower One Building, Filinvest Avenue, Alabang, Muntinlupa

If youre looking for a place where curiosity is encouraged, ownership is trusted, learning never stops and security is taken seriously (without taking ourselves too seriously), wed love to hear from you.

Apply today and help us make life just a little bit harder for cyber criminals.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.