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Manager

Talentmate

Philippines

21st October 2026

2610-6121-2588

Job Description

Role Description

Role requires a combination of leadership, strategic planning, and hands-on management to ensure that both the workforce and business processes are aligned to meet organizational goals
Provide ground level assessment and recommendations on processes with respect to process re-engineering
Extensive interaction with business users, senior management and IT personnel
Lead client engagements, performance reviews amensuring consistent service delivery
Regularly reviewing employee performance and departmental outputs to ensure goals are being met, and identifying areas for improvement
Create account strategies to maximize client satisfaction, business impact, employee engagement and human capital development
Lead Assistant Managers (AMs) based on evaluation of metrics performance and of non-metrics-based parameters; and develop corresponding action plans. Provide periodic feedback and coaching
Conduct quarterly and annual appraisals for Assistant Managers

Responsibilities

Daily touch point on Attendance
Work with AMs and WF team daily to manage SLAs and KPIs
Work with AMs and WF team in reviewing weekly IDP and scheduling
Fortnightly coaching and performance discussion with AMs
Weekly performance discussion with the client
Overall POC in managing client escalation trackers and ensuring timely feedback, actions taken and closure (e.g. IIRIS, Peer Feedback, Complaints, ORL etc.)

Qualifications

Graduate with at least fifteen (15) years of education in any discipline

Minimum three years of relevant work experience

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	Philippines	City:	Muntinlupa Metro Manila
Company Website:	http://www.exlservice.com	Job Function:	General Management
Company Industry/ Sector:	Business Consulting and Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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