Analyst
Talentmate
Philippines
12th September 2026
2609-5524-864
Job Description
Program: FM-FAO BLI/Process Name: RENTOKIL-TERMINIX Designation: Analyst/Sr Analyst No of Head Count (s): 4 New Hires/Replacement Hires (HC) by Designation New Hire Billed /Unbilled / BU / OPS Bench Non Billable / RTX Order Management National Account Back Office SFDC ID for Billed New Opportunity NA Reasons to hire Unbilled / Bench Bench City / Location: Manila Standardized skillset: [Refer attached excel] Skillset not mentioned in template Customer Interaction / Transaction Processing (Experienced) Shift (APJ / EMEA / US / Any combination): AMER (US) / Any Combination Reporting Manager : Sheryll Gutierrez Educational Background: Any Experience Required: Experienced Job Description: Maintain a positive, welcoming tone throughout your interactions with customers and coworkers and leadership.
Review dispatch sheets for our contracted customers and follow SLA requirements to ensure our customer’s requests are handled with urgency
Use resources to ensure we are handling customer’s concerns properly
Keep work chat up and active throughout the day and respond with urgency
Assist with Rentokil call volume as assigned by leadership
Proactively work on call backs when there is at least two minutes of available time between incoming calls
Maintain a 80% or higher in QA score
Maintain a successfully meets or higher Scorecard rating for AHT and ACPH goals
Maintain a successfully meets or higher Scorecard rating for reliability goals
Maintain a successfully meets or higher Scorecard rating for wrap code
Notify leadership on duty prior to the start of your shift with any technology concerns and ensure urgency to resolve
CSC_IT request pathway guidelineGather information from customers to help identify and solve problems
Client Approval mail: See attached Comments External Sourcing Preferred Start date: (induction date) ASAP Collaborators: Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Sheryll Gutierez Workplace: WFM, WIO, Hybrid WFH
Job Details
| Role Level: | Associate | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Muntinlupa Metro Manila |
| Company Website: | http://www.eclerx.com | Job Function: | Data Science & AI |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
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