Process Documentation Specialist - REMOTE

Description

#boost2025

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Were looking for a Process Documentation Specialist to support the following activities:

• Lead discovery sessions with clients and subject matter experts to understand and document workflows and processes
• Create and maintain clear process documentation, including SOPs, flowcharts, checklists, and job aids
• Simplify complex workflows into easy-to-follow instructions and provide process improvement recommendations
• Review and standardize documentation to ensure accuracy, clarity, and consistency across deliverables
• Collaborate with clients and internal teams to gather feedback and ensure documentation aligns with operational needs
• Support onboarding, training, and performance management through effective process documentation
• Manage multiple projects simultaneously while meeting timelines and communicating project updates or risks
• Utilize AI tools to improve documentation efficiency, organization, and quality while validating accuracy and alignment with client workflows
  
  

• During daylight saving: 9:00 p.m. to 6:00 a.m.
• Regular schedule: 10:00 p.m. to 7:00 a.m.
  
  

• Competitive Salary (According to experience).
• Remote Work
• 13th Month
• Holiday bonus
• Health coverage
  
  

• 1-3+ years in process documentation, operations, or training/instructional design
• 1-3+ years in a business process outsourcing (BPO) environment preferred
• Experience creating SOPs, process documentation, or training materials
• Familiarity with tools such as Microsoft Office and process mapping tools (Visio, LucidChart, Miro, etc.)
• Comfortable working in remote, cross-functional environments
• Experience using AI tools to support writing, documentation, or workflow design
• Ability to critically evaluate AI-generated outputs and refine them for accuracy and usability
  
  

• Organized
• Analytic
• Attention to Detail
• Problem solver
• Communication Skills