WFH - Customer Service Representative

#boost2025

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client: They offer homeowner associations full management services including financial, administrative, consultative and property services and they pride themselves on their flexibility and ability to adapt to the customers unique needs. Their goal is to provide you with a custom management package that makes sense for you and your community.

Responsibilities

• Customer support and administrative tasks
• Assist with violations and normal correspondence to owners/vendors
• Process work orders
• Process routine calls, emails, faxes, and letters from homeowners, directors, vendors, and other personnel.
• Logistical support for large projects, such as scheduling
• Distribution of Agendas
• Process routine punch list items that arise from the meeting and take minutes.
  
  

• Remote Work
• 13th Month Pay
• Medical Care Allowance / HMO
• Holiday Bonus
• Paid PTOs
  
  

• Monday - Friday 9:00 am to 5:00 pm PST
• Standard: 1:00 am to 9:00 am Manila Time
• Daylight: 12:00 am to 8:00 am Manila Time
• You will be expected to complete 15-20 hours of paid pretraining prior to your official start date
• At least 1 year of working in a customer service/admin role
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Experience in handling high volume of calls and emails
• Extraordinary customer service skills
• Proficient in Google Workspace and MS 365 (Tech-savvy)
• Experience working with CINC and Ring Central is a plus (not required)
  
  

• Operating systems: Windows 10/11 or MacOS
• CPU: 1.8 GHz or faster processor
• RAM: 2 GB or more
• Hard drive: 128 GB or more (preferably Solid State Drive)
• Min. 50 Mbps Internet Speed