Warranty Processor

The Warranty Processor is responsible for the efficient review, analysis, and processing of vehicle warranty claims. This role works closely with manufacturers, suppliers, technicians, and service advisors to ensure accurate documentation, technical validation, and compliance with warranty policies—maximizing claim approval rates and timely reimbursements.

Key Responsibilities

• Warranty Claims Processing
  
  

Review and validate warranty claims for accuracy, eligibility, and compliance with manufacturer guidelines

Ensure completeness of documentation prior to submission

Monitor claim approval rates and address discrepancies

• Technical Analysis
  
  

Analyze failure modes and identify root causes of warranty issues

Prepare and submit Technical Audio-Video (TAV) Reports and Technical Reports (TR)

Coordinate with manufacturers and suppliers to support claim approval

• Documentation & Verification
  
  

Verify repair orders, part numbers, labor times, and required attachments

Ensure all claims meet manufacturer documentation standards to avoid rejections

• Compliance & Policy Adherence
  
  

Stay updated on manufacturer warranty policies, procedures, and coding requirements

Cascade Honda Technical Information and MARIZ updates to the service team

• Coordination & Collaboration
  
  

Work closely with technicians and service advisors to confirm repair accuracy

Provide feedback and guidance to improve warranty claim accuracy and efficiency

• Claim Follow-up & Reconciliation
  
  

Track pending and denied claims and provide required clarifications or additional documents

Prepare and submit monthly warranty claim reports

Regularly update the Aftersales Manager on claim status and common issues

Minimum Qualifications

• Graduate of Mechanical Engineering or a related course
• Knowledge of warranty claim procedures and manufacturer requirements
• Strong technical and analytical skills
• High attention to detail and documentation accuracy
• Good coordination and communication skills
• Familiarity with manufacturer warranty systems and technical reports
• Ability to manage multiple claims and deadlines

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