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Support Technician

Talentmate

Philippines

30th March 2026

2603-24233-7

Job Description

Youve been grinding remote tickets for years
Youve mastered the queue
Youve soloed Exchange
Youve tanked Azure outages and DPSd your way through AD forests

Now its time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.

🏢 Were First Focus - Australias top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, were growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

This isnt just another support role. Its a chance to:

 Work across desktop, servers, firewalls, cloud infra, and cool AI tools
 Train like a beast - 10 paid training days, certs = pay rise
 Join a team of smart humans who actually care about tech (and each other)
 Escape the script - solve real problems, not just reset passwords and reboot printer

What Youll Be Doing

Slaying tickets across Microsoft AD, Azure, M365, and Exchange
Troubleshooting desktops, servers, firewalls, and networks like a boss
Supporting cloud platforms - Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
Jumping into project deployments when things get spicy
Collaborating with senior engineers to keep environments clean, lean, and mean
Occasionally venturing out to client sites (fuel, tolls and parkings on us, not on you)

Requirements

What Youll Bring

3+ years of MSP experience and troubleshooting skills that make weird issues wish they hadnt shown up
Comfort with PSA/RMM tools like ConnectWise Manage & RMM - you know your way around a dashboard
Microsoft 365 and Active Directory? You speak fluent admin
A solid grip on Windows Server, Exchange, and networking - because youve seen what happens when DHCP goes rogue
Written and spoken English so clear, even the trickiest ticket feels understood
A calm head, sharp eye, and a love for clean documentation - compliance is your middle name
Bonus XP for experience with SolarWinds, IT Glue, Huntress, Datto, Auvik, and other tools that make life easier
Oh, and did we mention written and spoken English, cause thats a must have!

Benefits

What Youll Get

💼 Competitive salary and benefits
🩺 HMO coverage from day one—including one dependent
🧘 Free access to Uprise—1:1 coaching with qualified psychologists or counselors
📆 25 paid leave days annually
📚 ‘Never Stop Growing culture—training, certifications, and career development
💰Php 20,000 Employee Referral Program
🎉Social events, EOFY and Christmas celebrations
🏡 Hybrid work setup in Ortigas or Alabang

Neurodiverse? Weve Got You.

We welcome applications from Neurodiverse candidates. If youre comfortable disclosing, well share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Muntinlupa City National Capital Region
Company Website:	https://www.firstfocus.com.au/core/	Job Function:	Information Technology (IT)
Company Industry/ Sector:	IT Services and IT Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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