Supervisor Loan Operations

About Citco

JOB DESCRIPTION

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About The Team & Business Line

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Responsibilities

• Oversee and support a team of analysts, to ensure Service Level Agreements are met in an effective and efficient fashion.
• Escalate client or staffing issues to your Manager in a timely manner.
• Work with your Manager on KRIs and KPIs and collaborate on mitigating plans around risk and resource constraints.
• Liaise with service providers, vendors, agents, counterparties and clients to ensure the timely resolution of issues and exceptions.
• Review and assess the materiality of portfolio risk with respect to unsupported cash and position differences, as part of the sign off process.
• Contribute towards projects and initiatives that aim to drive the business forward, as it relates to Loan Administration and processing.
• Engage in the migration of tasks from other locations into your team, to ensure of a seamless transition, along with the conversion or launches of any new clients, as it relates to Loan holdings.
• Actively engage in staff development conversations with the analyst team on a regular basis, to ensure members of the team understand their goals and continuously working towards them.
• Contribute to the hiring process and seek the right candidates for the team.
  
  

Qualifications

• Bachelor or Master level degree.
• 4+ years in Financial Services with experience in leading people
• Product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge.
• Excellent communication skills.
• Strong customer service skills
• Experience mentoring and coaching staff.
• Knowledge of Hedge or Mutual Funds.
• Professional accounting designation is an asset.
  
  

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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