Supervisor IT Operations

Job Title

Supervisor, IT Operations

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Monitors daily operations of Alabang Block IT Ops Team

Entry level professional in a supervisory role. Receives predetermined work assignments that are process-driven and subject to a moderate level of control and review.

Directs subordinates on a course of action based on knowledge of established policies and procedures to complete assignments sing established guidelines. Works on issues of limited scope.

Provides input and contributes to managing costs related to a unit or a sub unit.

Works on issues of limited scope. Follows established practices and procedures in analyzing situations or data which answers can be readily obtained.

Supervisor, IT Operations (TCF)

Key responsibility

• Entry level professional in a supervisory role. Receives predetermined work assignments that are process-driven, and subject to a moderate level of control and review.
• Directs subordinates on a course of action based on knowledge of established policies and procedures to complete assignments using established guidelines. Works on issues of limited scope.
• Provides input and contributes to managing costs related to a unit or sub unit.
• Works on issues of limited scope. Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Receives assignments in task oriented terms and supervises subordinates to set priorities and complete assignments.
• Executes specified routine tasks. Erroneous decisions or failure to achieve results will cause delays in schedules. Meets unit targets typically against a weekly plan.
• Coordinates, supervises and drives direct reports to achieve set metrics and business goals through coaching, mentoring, and providing regular feedback.
• Monitors daily/weekly operations of a unit or sub-unit.
• Provides immediate supervision to a unit or group of employees, assigning tasks, monitoring work at frequent intervals, and maintaining schedules and workflow of the team.
• Interacts daily with subordinates and/or functional peer groups. Interaction normally involves exchange or presentation of factual information. Conveys straightforward information to audiences.
• A portion of time is normally spent performing individual tasks related to the unit or sub-unit. Generally supervises semi-skilled employees.
• Reports to Manager/ Sr. Manager.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports
• Assist on adhoc Projects / initiatives within Cluster and PH IT Ops