Specialist Learning Management System LOS Admin Support

The Position

Are you looking for a role that will deepen your technical expertise in Learning Management Systems (LMS) while allowing you to drive process innovation?

Join our team as an LMS - LOS Admin Specialist, where you will manage day ‑ to ‑ day system operations, ensure high-quality and accurate learning data, support global end users, and collaborate with cross-functional stakeholders. In this role, you will contribute to continuous improvement initiatives and support compliance with global standards and applicable policies.

Duties & Responsibilities

• Monitor and manage service requests through the MyServices ticketing tool, ensuring timely responses and resolution.
• Maintain the Learning Management System (LOS): create training courses, assign or remove training profiles, manage learning content, run LOS reports, and maintain accurate records.
• Provide high-level support by troubleshooting LOS-related issues, conducting analysis, and delivering accurate resolutions.
• Collaborate with subject matter experts (SMEs) and business stakeholders to set up and maintain learning activities.
• Deliver proactive communication and updates to customers and stakeholders.
• Generate scheduled and ad hoc reports to support compliance and business requirements.
• Adhere to Service Level Agreements (SLAs) to ensure timely processing and closure of service requests.
• Maintain and update process documentation and manuals for LOS administration.
• Assist in planning, testing, and implementing process enhancements or configuration changes in LOS.
• Ensure adherence to compliance standards, including requirements for regulated environments such as GxP.
• Support onboarding and upskilling initiatives related to LMS tools and processes for internal teams.
  
  
  

About Our Future Employee

You should have at least 1-2 years experience in LMS administration (preferably using platforms such as SuccessFactors, Cornerstone, or similar systems).

Additionally, we are looking for:

• Experience working in a business service center or shared services environment supporting global clients
• Familiarity with GxP or other regulated environments is a strong advantage
• Strong understanding of standardized processes, workflows, and learning operations best practices
• Excellent communication and interpersonal skills; must be proactive and collaborative
• Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint
• Experience in reporting, data analysis, and presenting data clearly to stakeholders
• High attention to detail with strong organizational skills and the ability to manage multiple tasks in a fast‑paced environment
  
  
  

Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.

Our Company

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, youll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com

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