Process Executive-Operations

Job Summary

We are seeking a dedicated Process Executive-Operations with 3 to 4 years of experience to join our team. The ideal candidate will have expertise in Unified Service Desk and Service Desk along with domain skills in Procure to Pay Account Payable PO expediting and Finance & Accounting. This hybrid role offers the opportunity to work in a dynamic environment contributing to the efficiency and effectiveness of our operations.

Responsibilities

• Manage and streamline the Unified Service Desk operations to ensure seamless service delivery.
• Oversee the Service Desk processes ensuring timely resolution of issues and maintaining high customer satisfaction.
• Coordinate Procure to Pay processes ensuring accuracy and compliance with company policies.
• Expedite purchase orders to ensure timely delivery of goods and services minimizing delays in operations.
• Handle Account Payable tasks ensuring all invoices are processed accurately and on time.
• Collaborate with the Finance & Accounting team to maintain accurate financial records and reports.
• Implement process improvements to enhance operational efficiency and reduce costs.
• Provide support and guidance to team members fostering a collaborative work environment.
• Monitor and analyze operational metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with all relevant regulations and standards in financial operations.
• Communicate effectively with stakeholders to understand their needs and provide appropriate solutions.
• Utilize technical skills in Unified Service Desk and Service Desk to troubleshoot and resolve issues.
• Maintain up-to-date knowledge of industry trends and best practices to drive continuous improvement. Qualifications
• Possess strong technical skills in Unified Service Desk and Service Desk.
• Demonstrate expertise in Procure to Pay Account Payable and PO expediting.
• Have a solid understanding of Finance & Accounting principles.
• Exhibit excellent problem-solving and analytical abilities.
• Show proficiency in process improvement methodologies.
• Display strong communication and interpersonal skills.
• Be adaptable to a hybrid work model and flexible in a dynamic environment.