order fulfillment specialist

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 112,000 employees.

Our values guide how we work:

• We Care for our patients, each other, and our communities
• We Connect across teams and borders to deliver excellence together
• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation
  
  
  

• Acknowledge and confirm receipt Purchase Orders (POs) sent by customer via centralized email, verify the accuracy of PO’s details, including items and pricing.
• Record PO information in the PO tracker and collaborate with the Credit & Collection team for credit assessment and approval.
• Performs Order Fulfilment tasks for assigned accounts: SO creation and DR creation. Assigned accounts will be a mix of direct and PPT customers.
• Performs inbound and outbound transactions in the system, including material and equipment pull-outs, returns, transfers, re-delivery and other order processing related.
• Coordinates with SCM-Logistics on delivery schedules and ensuring the customer level of satisfaction has met.
• Perform validation of stock returns and prepare the necessary documents and credit memos.
• Executes and transacts other material goods movement, consumption and issuances.
• Executes and transacts the PPT replenishment, returns, consumption and billing processes in a timely and consistent manner.
• Ensures all transactions are done in a timely and correct manner in the system (SAP).
• Works with colleagues and peers within the organization to ensure smooth order processing and provide the best service to customers.
• Participate in PPT reconciliation process as the need arises.
• Assists the O2C Lead in updating O2C KPI's and reports.
• Participates in specialized projects, tasks and assignments related to order processing, as required by the O2C Lead and CE-Head of Sales.
• Supports the O2C Lead and CE-Head of Sales in implementing policies and procedures in the Order Fulfilment operations.
  
  
  

• Candidate must possess at least a Bachelor's Degree, preferably in Business/ Economics/ Supply Chain or equivalent.
• At least 1 year of working experience in Customer Service or Order Processing gained from FMCG, Medical or Pharma industries.
• Self-motivated, with good interpersonal and communication skills.
• Able to work independently or within teams.
• Able to work through consistent demands while continuously exhibiting positive customer service outlook.
• Organized and can multi-task - performs routine transactions while working on priority projects
• Basic MS Excel and SAP skills required, particularly in the SD-MM module/ OTC Processes.