Junior Active Directory Administrator

Responsibilities

• Active Directory Operations Support
• Support the administration of user accounts, groups, and organizational units in a structured enterprise environment
• Handle routine account provisioning, updates, and deactivation activities with accuracy and attention to detail
• Group Policy and Access Support
• Assist with Group Policy implementation and validation under the guidance of senior administrators
• Help resolve common policy and access-related issues while developing troubleshooting skills
• Monitoring and Issue Resolution
• Monitor key Active Directory health indicators and escalate issues as needed to maintain service reliability
• Contribute to incident and service request resolution using standard operational processes
• Documentation and Process Compliance
• Maintain accurate documentation for procedures, support activities, and recurring tasks
• Follow security, change management, and service delivery standards in a global IT environment
• Learning and Team Collaboration
• Work alongside experienced engineers and gain exposure to enterprise identity and infrastructure services
• Participate in knowledge sharing and continuous improvement initiatives that support team development
  
  

• Provide support for basic Windows administration tasks related to Active Directory services
• Assist in maintaining operational tools, reports, and team documentation
• Contribute to monthly activity and service reporting, as required
• Support process documentation for operations and service delivery teams
  
  

• Basic understanding of Windows Server administration and core services
• Familiarity with server roles such as Active Directory, DNS, and DHCP is an advantage
  
  

• Knowledge of user, group, and computer object management
• Understanding of organizational units, permissions, and standard administrative tasks
  
  

• Basic knowledge of Group Policy concepts and policy application
• Ability to assist with common access and policy troubleshooting tasks
  
  

• Ability to review logs, follow troubleshooting steps, and escalate when appropriate
• Awareness of standard operational and security procedures
  
  

• Basic exposure to PowerShell for simple administrative tasks or reporting
• Willingness to learn scripting and automation under supervision
  
  

• Awareness of Microsoft Entra ID (Azure AD) concepts is a plus
• Interest in learning hybrid identity and synchronization processes, including:
• Azure AD and Windows Server hybrid configurations
• Managing hybrid identity through Azure AD Connect
• Understanding the differences between on-premises AD and Azure AD
• Windows Admin Center
• Centralized management of Windows Servers and AD roles
  
  

• Basic familiarity with Active Directory and Windows Server backup concepts
• Exposure to virtualization technologies such as VMware or Hyper-V
• Awareness of networking fundamentals
• Knowledge of IT service management or ITIL concepts
  
  

• 02 years of experience in IT infrastructure, systems administration, service desk, or technical support preferred
• Strong interest in building a career in infrastructure, identity, or enterprise systems administration
• Eager to learn, adaptable, and motivated to grow in a fast-paced technical environment
• A team player with the ability to collaborate effectively across IT and business teams
• Customer-focused with strong problem-solving and communication skills
• Able to follow procedures, analyze basic issues, and escalate appropriately when needed
• Willing to learn new tools, technologies, and best practices as part of continuous development
  
  

• Microsoft Active Directory / Microsoft Entra ID
• Windows Server environment
• Virtualization platforms such as VMware or Hyper-V
• Standard IT support and ticketing tools