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IT operations lead

Talentmate

Philippines

11th April 2026

2604-19384-30

Job Description

Lead and oversee daily Service Desk operations across all entities.
Ensure timely resolution of incidents, service requests, and escalations.
Act as the primary escalation point for complex IT issues.
Monitor SLA compliance and service performance metrics.
Coordinate with infrastructure, applications, and third-party vendors as needed
Drive continuous improvement initiatives to enhance user experience and service efficiency.

Minimum Qualifications

Lead and oversee daily Service Desk operations across all entities.
Ensure timely resolution of incidents, service requests, and escalations.
Act as the primary escalation point for complex IT issues.
Monitor SLA compliance and service performance metrics.
Coordinate with infrastructure, applications, and third-party vendors as needed
Drive continuous improvement initiatives to enhance user experience and service efficiency.

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	Philippines	City:	Muntinlupa City National Capital Region
Company Website:	http://www.concepcion.ph	Job Function:	Management
Company Industry/ Sector:	Consumer Goods

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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