ISandT Service Desk Analyst

Unleash Your Talents with Us!

Hi there, our future IS&T Service Desk Analyst! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do:

As a IS&T Service Desk Analyst, you will be a frontline member of the IS&T Team, providing remote desktop, mobile, infrastructure and systems support.

Key responsibilities for this role include:

• Assist end-users with a focus on timely resolution of incidents and requests, escalating where required, with clear and consistent communication to the end-user
• Troubleshoot desktop computing issues, with the ability to follow known workarounds and resolutions
• Troubleshoot test and document resolutions for incidents and problems that do not have a known solution
• Microsoft Active Directory (AD) administration, inclusive of account and security group management
• Administration of Microsoft 365 accounts, mailboxes, and licenses
• Administration of a variety of corporate and operational desktop applications
• Communicate effectively with a variety of end-users, each exhibiting an array of technology and computer skills
• Accountable for job queues, with the ability to proactively discover root causes, resolve, document, and close where possible
• Troubleshoot and isolate network and telecommunications issues
• Support IS&T specialist roles by embarking on a training path relevant to the function of interest (e.g., SharePoint)
  
  
  

• Tertiary qualification in Information Technology or similar relevant area of study
• Industry certification in specialized are of Information Technology or similar relevant area Currently studying a tertiary course in Information Technology or similar relevant area of study
• Experience in a Service Desk or Call Centre support role, with proven experience in customer service and task (job/ticket) management and/or.
• Experience in IT support, where role required analysis, resolution and documentation of complex IT issues that may not have documented solutions
• Good working knowledge of Microsoft Windows 10 and Microsoft Office applications
• Demonstrable knowledge of computing and mobile device technologies
• Understanding of network and telecommunications technologies
• Understanding of the Microsoft 365 administration portal
  
  
  

• Schedule: 7:00 AM - 4:00 PM PHT | 24/7 Schedule after the training period
• Work Setup: Hybrid Setup
• Office Location: Parkway Corporate Center, Alabang, Muntinlupa City
  
  
  

• Competitive Salary & Benefits: Be rewarded for your expertise and dedication.
• Career Growth & Development: Work alongside international clients and gain valuable experience.
• Work-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make every day exciting and rewarding!
• Collaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.