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DE033715-Insurance Operations Sr Analyst

Talentmate

Philippines

5th September 2026

2609-18702-3882

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Insurance Operations Sr Analyst WORK SETUP: Hybrid RESPONSIBILITIES:

Team Leadership: Supervise and manage a team of 15-20 members, fostering a collaborative and high-performance work environment.

Reporting & Analytics: Prepare and update daily service delivery reports and account-specific performance summaries.

Performance Management: Ensure achievement of service level agreements (SLAs) and key operational metrics, including customer and key stakeholder measures.

Process Compliance: Oversee adherence to standard operating procedures and ensure compliance with relevant country-specific and regulatory requirements.

Customer Experience: Review and address customer complaints, identify root causes within operational control, and implement corrective action plans.

Issue Resolution: Respond to process escalations, conduct root cause analysis, and develop both corrective and preventive action strategies.

Individual Performance Monitoring: Track and ensure individual team member performance in terms of productivity, quality, and schedule adherence.

Operational Support: Provide direct assistance to claims adjusters in handling and resolving claims efficiently.

Coaching & Development: Conduct regular one-on-one coaching sessions to support continuous improvement and professional growth.

Performance Improvement: Develop and implement performance improvement plans for team members not meeting expectations.

Project Involvement: Participate in business transformation initiatives and support migration projects. OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS:

Standard Team Lead profile

With at least 3 years’ relevant work experience in Service Delivery

At least 1 year of supervisory experience

Preferably with background in insurance and claims of at least 1 year

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Muntinlupa City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Operations Management
Company Industry/ Sector:	Software Development

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