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DE033292-Japanese Customer Service Senior Analyst

Talentmate

Philippines

8th September 2026

2609-18702-3916

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Japanese Customer Service Senior Analyst

WORK SETUP: Hybrid

RESPONSIBILITIES:

Responds to customer inquiries with timely and accurate information

Follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency

Utilizes resources and tools to accurately respond to customer inquiries

Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department; and

Responsible for reporting known or suspected data disclosures or fraud on the day of discovery to a Team Lead

OTHERS:

Project Shift Schedule: Night Shift

Project Rest Day: Weekends Off

Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS:

Japanese N2 resource

Hybrid

Good to have only

Experience in claims, warranty, or insurance experience

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Muntinlupa City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Customer Service
Company Industry/ Sector:	Software Development

What We Offer

About the Company

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