Data Report Analyst

The Data/Report Analyst is responsible for collecting, analyzing, interpreting, and presenting business data to support operational performance and strategic decision-making. The role develops dashboards, generates recurring and ad hoc reports, identifies trends, and provides actionable insights to improve productivity, service delivery, and business outcomes. The analyst works closely with operations, clients, and cross-functional teams to ensure data accuracy and reporting efficiency.

Key Responsibilities

Data Analysis & Reporting

• Develop, maintain, and automate operational, financial, and performance reports.
• Analyze large datasets to identify trends, patterns, and business opportunities.
• Generate daily, weekly, monthly, and ad hoc reports for internal stakeholders and clients.
• Monitor key performance indicators (KPIs) and provide recommendations based on data insights.
• Validate data accuracy and ensure consistency across multiple reporting sources.
  
  
  

• Design and maintain interactive dashboards using business intelligence tools.
• Present meaningful visualizations that support business decision-making.
• Continuously improve dashboard functionality and user experience.
• Ensure dashboards reflect current operational metrics and client requirements.
  
  
  

• Track operational metrics including productivity, quality, attendance, service levels, and financial performance.
• Conduct root cause analysis on performance variances.
• Identify opportunities to improve operational efficiency through data-driven recommendations.
• Support leadership with forecasting and trend analysis.
  
  
  

• Extract, clean, transform, and consolidate data from multiple systems.
• Maintain reporting databases and ensure data integrity.
• Document reporting processes and maintain standard operating procedures.
• Perform regular audits to ensure reporting accuracy.
  
  
  

• Partner with Operations, Workforce Management, Finance, HR, and Business Leaders to address reporting needs.
• Translate complex data into clear business insights.
• Prepare executive presentations and management reports.
• Respond to ad hoc reporting requests within agreed timelines.
  
  
  

• Identify opportunities to automate manual reporting processes.
• Improve reporting efficiency through process optimization and new technologies.
• Recommend enhancements to existing reports and reporting methodologies.
• Support continuous improvement initiatives through analytical insights.
  
  
  

• Bachelor's degree in Statistics, Mathematics, Information Technology, Computer Science, Business Administration, Economics, Finance, or a related field.
  
  
  

• 2–5 years of experience in reporting, business analytics, data analysis, or business intelligence.
• Experience supporting operations in a BPO, shared services, healthcare, banking, or customer service environment is preferred.
• Experience working with large datasets and performance reporting.
• Experience creating dashboards and automated reports.
  
  
  

• Advanced Microsoft Excel (Pivot Tables, Power Query, Power Pivot, Lookup Functions).
• Proficiency in SQL for data extraction and manipulation.
• Experience with Power BI, Tableau, Looker Studio, or similar BI tools.
• Familiarity with Power Automate or reporting automation tools is an advantage.
• Basic knowledge of Python, R, or VBA is an advantage.
• Experience working with databases and data warehouses.
  
  
  

• Strong analytical and critical thinking skills.
• Excellent attention to detail and data accuracy.
• Strong problem-solving abilities.
• Effective written and verbal communication skills.
• Ability to present complex information in a simple and meaningful way.
• Excellent organizational and time management skills.
• Ability to manage multiple reporting priorities in a fast-paced environment.
• Strong stakeholder management and collaboration skills.
• Results-oriented with a continuous improvement mindset.