Customer Service Representative

Requisition ID: 24421

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Job Description

Responsible for Order Management per Business Units. Support the department in processing orders in compliance. Orders must be placed in the system accurately and within the required SLA for supply plants’ visibility and production planning.

Responsibilities

• Communicate any discrepancies, issues, potential delays to Sales Team and/or customers.
• Check for product availability and packaging requirements by customers.
• Check Letter of Credit requirements – to ensure Grace is able to meet the requirements for documentations and liaise with Sales for changes needed.
• Follow-up and monitor on Order Shipment Confirmation from Supply Plants and inform Sales and Customers promptly by sending Order Confirmation
• Follow-up and monitor on shipment departure time with supply plants
• Follow-up and monitor on shipping documents from supply plants to be sent to GOC/ Customers.
• Perform other duties as required to support the department’s functional needs.
• Receive and acknowledge purchase orders from Customers and Sales Support team within SLA.
• Review and ensure accuracy of shipping documents and send to customer on time, or before cargo arrival at destination ports.
• Send SAP Purchase Orders to Supply Plants.
• Enter Sales Orders and process SAP Purchase Orders in the system promptly, or within the required SLA of 48 hours.
  
  

Skills And Abilities

• Detailed oriented, demonstrated ability to meet tight deadlines and manage multiple tasks.
• Team player whom will share the workload when needed as a team.
• Strong interpersonal skills. Able to communicate to all levels in the organization and across functions.
• Proficient with the Microsoft Office® suite and SAP for Order Processing.
• Good written and oral communication skills including both oral and written fluency in English.
• Ability to work under pressure during month-end datelines.
  
  

Qualification And Educational Requirements

• Bachelor’s degree (or above) in business or supply chain-related field.
• Supply chain or similar certification preferred.
  
  

Benefits

• Guaranteed 14th Month Pay
• Above-market Retirement Plan Design
• LinkedIn Learning Access
• Established Performance Incentive Program
• HMO coverage for employees on day 1 (with pandemic coverage)
• Free HMO coverage for up to 3 qualified dependents
• Educational Assistance
  
  

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

---