Customer Service Agent - WFH

#boost2025

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About Our Client

A prominent provider of community association management services in the United States. They offer a comprehensive suite of services encompassing financial management, compliance oversight, developer support, and lifestyle programming. Their approach is characterized by a blend of personalized service and advanced technological solutions, aiming to enhance community operations and resident engagement.

We are looking for a Customer Service Representative to support the following activities:

• Respond to a high volume of incoming calls regarding various billing and account inquiries.
• Make outbound calls for follow-ups with homeowners.
• Update database with homeowner information.
• Partner with homeowners to provide or receive account information while establishing a payment plan to collect the unpaid assessments and fees.
• Monitor payment plans for compliance by the homeowner.
• Collaborate with the Disclosures and Transfers team to ensure accurate information is provided regarding the sale and takeover of a new account.
• Partner with Administrative Assistants and Community Manager to provide homeowners with accurate community information.
• Act as a liaison with the Paralegal department to communicate lien or collection status.
• Performs other related duties as directed.
  
  

• 11:30 p.m. to 8:30 a.m. Manila time
  
  

• 11:30 p.m. to 6:30 a.m. Manila time
  
  

• Remote Work
• 13th Month Pay
• Medical Care Allowance / HMO
• Holiday Bonus
• Paid PTOs
  
  

• 1 to 2 years of experience in customer service or similar roles.
• Call center background.
• Comfortable working with a high volume of phone calls.
  
  

• Operating systems: Windows 10/11 or MacOS
• CPU: 1.8 GHz or faster processor
• RAM: 2 GB or more
• Hard drive: 128 GB or more (preferably Solid State Drive)
• Min. 50 Mbps Internet Speed