Back Office Agent Reservations Specialist Hybrid

Job Description

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview

The Back Office Agent manages departmental inboxes, processes reservations, updates PMS and CRM systems, and ensures timely handling of revenue-related enquiries. The role demands attention to detail, strong English communication, and effective task prioritization in a fast-paced hospitality setting.

Key Responsibilities

• Inbox & Enquiry Management
• Reservations & Booking Management
• Data Accuracy & System Management
• Groups & Meetings & Events (M&E)
• Reporting & Pipeline Management
  
  

Qualifications:

• At least 4+ years of experience working in a BPO setting or hospitality industry
• Proven ability to accurately manage and update booking and enquiry data across
• multiple systems (PMS and CRM).
• Experience handling multiple booking types (Long Stay, Corporate, Wholesale, M&E) in line with agreed commercial terms.
• Strong ability to manage multiple inboxes and prioritize revenue-impacting enquiries.
• Experience preparing structured weekly pipeline and enquiry status reports.
• Exceptional attention to detail with high data accuracy standards.
• Strong written and verbal English communication skills.
• Excellent organization, time management, and task prioritization skills.
  
  

Nice to Have

• Familiarity with managing third-party platforms such as Booking.com and Expedia.
• Basic understanding of invoicing processes, payment tracking, and ledger coordination.
• Experience merging duplicate profiles and identifying occupancy or booking trends.
• Experience responding to guest reviews on public extranets.
  
  

Work Schedule: Monday – Friday, 4:00 PM – 1:00 AM Manila time

Work Setup: Hybrid (At least 10 days in the office each month)

Work Locations: 18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City / 26th floor, Axis Tower One, Filinvest City, Alabang, Muntinlupa, 1781 Metro Manila

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

In compliance to data privacy law, make sure that the following is included at all times:

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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