Associate Customer Service Representative

Job Description

JOB SUMMARY:

• Primary interface of onsemi to external customers and vise versa.
• Provide customer satisfaction in processing customer orders.
• Collaborate with various functional groups within onsemi to ensure customers requests are handled properly and in a timely manner.
• Independently answer correspondence, handle complaints and requests.
• Comply with Customer Service business rules, techniques, and protocols.
  
  

Responsibilities

RESPONSIBILITIES:

• Provide tactical support for Sales and Marketing team.
• Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
• Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
• Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
• Provide customer satisfaction in order management to maximize both the company and customer revenue.
• Run reports using available tools and analyze the data in order to make decision and or identify trends.
• Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
• Drive closure of exceptional requests.
• Respond to customer complaints, requests, and inquiries in a professional and timely manner.
• Comply with Customer Service business rules, techniques, and protocols
  
  

Qualifications

REQUIREMENTS:

• Bachelor’s Degree in Business Management and or any Engineering related course.
• Knowledge on basic semiconductor processes and terminologies is an advantage.
• Willing to work on rotating shift schedule. Preferrably Mid-shift (12:00 - 21:00) and Night shift (21:00 - 06:00)
• Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries.
• Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken.
• Knowledge in Salesforce CRM tool is an advantage.
  
  

About Us

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits

About The Team

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

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