Customer Success Manager

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Customer Success Manager

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Role Overview

Job Description

We’re hiring a Customer Success Manager to help enterprise clients adopt and realize value from our technology platforms. You’ll manage onboarding, drive platform usage, build strong stakeholder relationships, and ensure customers achieve their business and technical goals.

Key Responsibilities

Lead customer onboarding, platform setup, integrations, and API mapping

Drive adoption across API modules (Design, Build, Secure, Observe, Distribute)

Deliver training, best practices, and enablement sessions

Manage relationships with business, CIO/CTO, engineering, architecture, and security teams

Conduct business reviews and align platform value with customer objectives

Monitor account health, address risks, and prevent churn

Identify upsell/cross-sell opportunities and support expansion

Capture success stories and cultivate customer advocates

Qualifications

5+ years in Customer Success, Technical Account Management, or Enterprise SaaS

Strong understanding of APIs, integrations, cloud technologies, or DevOps

Excellent communication, stakeholder management, and problem-solving skills

Proven track record in driving adoption and growing enterprise accounts

Requirements

Use this space to promote the business, its products or its services. Help people become familiar with the business and its offerings, creating a sense of connection and trust. Focus on what makes the business unique and how users can benefit from choosing it.

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First Name*

Last Name*

Phone*

Email Address*

Position*

Why do you want to work at Hungry Workhorse?*

LinkedIn Profile

GitHub Profile (If Applicable)

Please send your cv at info@hungryworkhorse.com

Hungry Workhorse is a Philippine-based digital and business transformation company that helps organizations adapt to the evolving digital economy.

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Commercenter Alabang, Muntinlupa City, Philippines

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