Customer Solutions Specialist

NOW HIRING | PREMIUM TELCO ACCOUNT

Telecommunications Customer Experience Specialist

We are currently seeking motivated and customer-focused individuals to join our Premium Telecommunications Account. This is an onsite, voice-based role where you will assist customers with their telecommunications needs while delivering a high standard of customer service.

Job Description

As a Telecommunications Customer Experience Specialist, you will:

• Handle inbound customer calls and provide professional assistance
• Address customer inquiries regarding telecommunications products and services
• Assist with account concerns, billing inquiries, service requests, and other customer needs
• Provide accurate information and appropriate solutions based on customer concerns
• Maintain a professional and customer-focused approach throughout every interaction
• Document customer interactions and follow established procedures and quality standards
• Identify opportunities to provide additional assistance or suitable services when applicable
  
  

• Senior High School Graduate or Old High School Graduate
• Must be a graduate — High School undergraduates are not accepted
• No specific college degree required
• Good verbal communication and customer service skills
• Willing to work onsite / brick-and-mortar
• Willing to work on shifting schedules