TSS Associate

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A day in the life of...

To execute all the operational processes related to the manage of Requestor for You activities, in a timely and quality manner to ensure the continuity of supply of goods/services to Market Business Units, working in synergy with Local Procurement Team, seeking to be an extension of the area.

• Ensure the timely generation of Purchase Requisitions in adherence to the Procurement policies and standards and NBS SLAs
• Ensure the timely generation of Goods Receipts in adherence to the Procurement policies and standards and NBS SLAs
• Ensure the timely resolution of Parked and Blocked items and notification treatment
• Ensure the timely resolution of GR/IR pending
• Guarantee operational communications - Perform operational meetings with the markets & suppliers
• Ensure deliveries related to the scope of Requestor for You, as communication with Suppliers, Business Unit User and Buyers.
• Ensure the quality in daily activities.
• Ensure the deliverables in compliance with Nestlé Policies.
• Ensure the management and prioritization of requests.
• Ensure process flow continuity by performing follow up with the Suppliers, Business Unit Users and Buyers.
• Ensure review and management of requests within the scope, using judgmental and analytical procurement perspective to review it
• Ensure review and management of the purchase order generation, follow up to approvers
• Ensure review and management of pending invoices, follow up to suppliers
• Participate and contribute to quality opportunities - Propose and deliver actions to solve the problems
• Perform and lead the workplan and equitably distribute the operational activities, ensuring the management and prioritization of requests.
• Generate and fulfill enhanced operational analytical reports
• PR/PO reports *GR/IR reports *TSQ reports, and presentation *Operational performance reports. *KPIs reports *SOP creation, management and maintenance *SR creation, management and maintenance
• Ensure process optimization and quality opportunities actions - Propose and deliver actions to solve the problems
• Ensure communication, review and guarantee the cascading of operational updates (Alignments, Tool, WoW) with team & markets.
• Ensure generic mailbox management
• Ensure query & issue attendance, with fast resolution.
• Ensure the resolution of SPOCs requests, with high sense of priority
• Ensure knowledge - Continuously develop and maintain adequate process and market knowledge of all markets/categories in scope
• Generate and execute initiatives for process automation.
• Generate and execute initiatives for process digitalization
• Execute and facilitate operational meetings with markets - Touchpoint with markets/BUs
• Be a master technical reference about the system tools, process to provide information about the transactional activities.
• Be able to able to analyze data and summarize business facts.
• To analyze trends, root cause analysis of mistakes/errors and problem solving, with agility and fluidity.
• Self-prioritization of activities, balancing short term and long term.
• Participate and lead action plans to correct deviations in services and process improvements
• Participate in continuous improvement programs and standardization of processes
• Responsible for issue escalation to the operation lead