Service Expansion Specialist

POSITION SNAPSHOT

Location: Meycauayan, Bulacan

Company: Nestlé Business Solutions

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Solutions is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE …

The Service Expansion Specialist supports the operational business in improving customer experience and enhancing market satisfaction through project and portfolio management, transition and service expansion management, and benefits tracking and value contribution strategies. The role helps discover potential opportunities for center expansion and performs project solutioning and implementation following the Service Expansion Methodology.

• Drive the execution of the Service Expansion Framework from Discovery through Roll-out and Replication.
• Perform initial kick-off meetings and discussions with markets to identify and scope opportunities for service expansion.
• Review current processes, conduct data gathering activities, and define scope, volume, and estimated effort requirements.
• Develop business cases and change requests, and manage approvals from NBS and Market stakeholders.
• Lead end-to-end transition project management activities, including market design, knowledge transfer, ramp-up, go-live assessments, and communication planning.
• Execute go-live and hypercare activities, monitor one-time and ongoing service costs, complete hypercare exit requirements, and ensure proper project documentation and archiving.
• Provide expertise and capacity to support Market Account Leads and Operations teams throughout all stages of the service expansion lifecycle.
• Ensure complete and consistent management of expansion pipelines and project portfolios, including resource prioritization and governance compliance.
• Conduct benefits tracking and consolidation across NBS initiatives, ensuring adherence to global value definitions, standards, and practices.
• Provide reporting and insights to support timely and effective management decision-making.
• Drive transition and service launch activities by ensuring critical preparation tasks such as Business Impact Assessments, Business Continuity Planning, Controls, Change Management, Stakeholder Management, and Communications are completed on time and with quality.
• Establish and maintain robust project governance with End-to-End teams, facilitate governance forums, and identify opportunities for cross-center replication.
• Partner with HR, Finance & Control, and IT teams to address resource requirements, solution availability, and project dependencies.
• Utilize continuous improvement methodologies, perform process mapping, and identify opportunities related to analytics, automation, and emerging services.
• Assess opportunities to replicate successful expansion projects across markets and functions and develop success stories and service catalog updates to support future business development initiatives.
  
  

• Experience leading large teams and delivering successful outcomes
• Experience participating in major change initiatives within complex organizations
• Proven ability to contribute strategically and operationally to project design and execution
• Cross-functional and multicultural work experience
• Experience working with senior management stakeholders
• Experience managing projects as a Project Manager or Project Team Member
• Strong project and portfolio management skills
• Knowledge of Nestlé organization, structure, and business operations
• Understanding of NBS functions, processes, and best practices
• Strong business acumen and understanding of business performance drivers
• Advanced knowledge of process mapping methodologies
• Understanding of commercial, technical, and financial priorities and processes
• Good understanding of customer and consumer value creation
• Strong knowledge of change management principles and methodologies
• Strong stakeholder management and influencing skills
• Ability to manage multiple priorities and drive projects from ideation through implementation and replication