Order To Cash Process Specialist

Position Summary

• Acts as SME of operations ensuring all activities in scope are executed in a timely manner and according to the agreed Key Performance Indicators (KPIs)
• Drives towards excellence in the delivering the services of the assigned scope by ensuring best practices are implemented and that the necessary controls meet current and future business/market needs
• Identifies, proposes and executes process initiatives to ensure efficiency and improve performance
• Drive and coordinate workstream reviews and co-facilitate MOR to ensure timely resolution of open items.
• Coaches and trains the team members to address the functional capability building needs
• Support in identification of opportunity for automation and analytics, conduct and document feasibility together with PO, operations and BSA/Analytics team.
• Gathers and analyses process and other relevant metrics to identify opportunities for improvements
• Close collaboration with Global and Local teams on joint initiatives
• Sharing of good practices and success stories across organization that would help in process improvement and efficiency
• Tracking of projects in GIR
• Investigate & resolve process anomalies/ambiguities and escalate to team lead as necessary
• Executes validation & prepares control reports for certain critical data/processes
• Default OIC of the team when the supervisor is out
• Other responsibilities as assigned
  
  

• Graduate of Bachelors Degree in Accounting/ Finance/Economics, of benefit but not essential (CPA is a plus)
• Has a Good Communication skills
• Has a Good Analytical skills
• Has experience in dealing with stakeholders
• Has a minimum of 5 years experience in handling Projects, Automation etc.