Consumer Engagement Sr Specialist

POSITION SNAPSHOT

Location: Open slots for Meycauayan, Bulacan

Company: Nestlé Business Services AOA, Inc.

Hybrid

Bachelor’s Degree

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE…

Execution of complex and deep dive reports, coordination of the execution within the team, communication with partners about the scope and deliverables, presentation of reports to partners, methodology and internal functional trainings development

• Manage the overall coordination of designated market demands to ensure first time right and service quality is delivered as agreed with the clients.
• Maintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalog, Briefs, ect…) on assigned zone.
• Run Internal and External operational reviews to track service delivery. Get improvement actions listed and followed up until adherence to the committed service level.
• Consolidate assigned zone business catalogs and related materials to build the processors in-depth brand knowledge.
• Consulting Partners to solve their digital analytics strategy and technical needs. Managing stakeholder expectations in day-to-day work.
• Deliver complex deep-dive analytical reports to successful completion, providing deeper customer insights and strategic recommendations. Present findings in a clear and concise manner to stakeholders on all organizational levels
• Tool Champion - Oversee resolution of tickets raised by the team, attend webinars and cascade updates to the team, Inform team about upcoming events (eg. Maintainance, global issues), coordinate with Sprinklr and Engage team regarding request for tool enhancements and improvements.
• Coordinate and support monitoring of owned social media channels and engaging with consumers.
  
  

• 3-5 years background of working in Digital and Social Media
• Proficient understanding of measurement and analytics available on social platforms and digital channels; working knowledge with industry analytical tools (Social Studio, Socialbakers, Sprinklr, TalkWalker, Google Analytics or similar)
• Experience in data analysis and storytelling, ability to synthesize data into fact-based findings to further present to management
• esys) and consumer services ecosystem (could be Engage Omni)work with large volumes of data and work on multiple channels at the same time
• Strong critical thinking and problem-solving skills
• Knowledge of English (advanced level) + at least one additional language: French, German, Spanish, Portuguese (min B1 level - depending on project).