Account Manager

POSITION SNAPSHOT

Location: Meycauayan, Bulacan, PH Company: Nestlé Business

Full-time

Bachelor’s Degree

5+ years of experience

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE

The Business Development Manager is responsible for building and strengthening a mature, strategic partnership between the Nestlé Business Services (NBS) Center and the Markets. This role drives continuous improvement, enables data‑based insights, and supports new service offerings that create meaningful business value.

Key Responsibilities

Partnership & Service Quality

• Establish a strong and collaborative partnership between the NBS Center and Market management.
• Lead the Total Service Quality (TSQ) model, ensuring it is adapted effectively to the needs and context of each Market.
• Maintain regular feedback loops (e.g., MOR feedback, annual surveys, executive interviews) and share insights with Global Service Solutions/IBS to support appropriate action plans.
  
  

• Serve as guardian of the NBS Center-wide Operational Master Plan (OMP).
• Facilitate the creation, alignment, and progress tracking of Market-level OMPs.
  
  

• Drive continuous improvement initiatives across Markets and the NBS Center, using NCE methodologies.
• Promote replication of successful cross-stream and cross-center projects that yield measurable business benefits.
  
  

• Coordinate and resolve end‑to‑end issues within committed timelines.
• Ensure NBS teams deeply understand Market requirements, challenges, and business priorities.
• Challenge and influence solutions developed at IBS and NBS levels to ensure alignment with Market needs.
  
  

• Oversee the execution of all relevant activities to ensure on-time, in-full delivery—especially within priority Markets.
• Align with Markets on value delivery, including priority KPIs based on current business requirements.
• Drive and monitor overall vendor performance for the Hub & Spoke model.
  
  

• Bachelor’s degree in any related field
• Proven experience leading continuous improvement initiatives with measurable and sustainable outcomes
• Demonstrated ability to lead through influence (without direct authority), particularly with senior stakeholders
• Experience in service roles within supply chain, finance, and/or HR
• Preferably experienced in shared services costing frameworks, including ABC drivers and chargeback mechanisms
• Account managers with proven experience in BPO or consultancy firms are highly preferred