Workday HCM Manager Global Delivery Center

About The Role

The HCM Manager provides leadership and expert advice to management and to the members of his/her team. You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately. The Manager typically reports to a Senior Manager level position within the Delivery organization.

Key Responsibilities

• Manages all aspect of customer support including workforce management, service level management, and customer relationship management
• Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system
• Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team
• Oversees team forecasting and utilization
• Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support
• Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics
• Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers
• Work effectively with team members to support customer satisfaction and success.
  
  

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required
• Strong Workday implementation experience
• 5 years’ experience with Workday
• SME of at least 1 Workday Module
• With Workday supplemental Certification is an advantage (Payroll, Absence, Time Tracking, Core and Advanced Compensation)
• Ability to manage multiple projects and initiatives simultaneously
• Ability to identify and analyze areas of risk and develops plans to minimize.
• Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations
• Ability to work in diverse, fast paced environment and effectively collaborate across teams.
  
  

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs
  
  

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.