Virtual Assistant - US Commercial Cleaning Services WFH

Salary: P300 - P355 per hour

Schedule: 9:00 PM - 3:00 AM PHT (6 hours a day; 30 hours a week)

What are we looking for?

The Virtual Assistant will play a key role in managing customer communications, scheduling cleaners, maintaining our online presence, and optimizing digital platforms such as social media and Google Business Profile. This role requires strong communication skills, attention to detail, and the ability to work independently while following structured systems.

Skills Required

• Proven experience as a Virtual Assistant, Customer Support, or Operations Assistant
• Excellent written and spoken English
• Strong organizational and multitasking skills
• Experience managing social media business pages
• Familiarity with Google Business Profile management
• Tech-savvy with the ability to learn new tools quickly
• Reliable computer, headset, and stable internet connection
  
  

Nice to have:

• Experience working with cleaning or home service businesses
• Knowledge of basic social media scheduling tools
• Familiarity with CRM systems and booking software: BookingKoala
• Understanding of customer service best practices
  
  

What will you do?

Customer Service & Operations

• Answer inbound calls, emails, texts, chat, and social media messages
• Respond to customer inquiries professionally and promptly
• Schedule, reschedule, and cancel cleaning appointments
• Send booking confirmations, reminders, and follow-up messages
• Handle customer concerns and escalate issues when necessary
  
  

Scheduling & Cleaner Coordination

• Assign jobs to cleaners based on availability and location
• Send job details, addresses, and cleaning instructions
• Monitor daily schedules and make real-time adjustments
• Track cleaner performance, attendance, and job completion
• Assist with onboarding new cleaners (documents, policies, checklists)
  
  

Social Media Management

• Manage and respond to messages on Facebook, Yelp, Nextdoor
• Post scheduled content (promotions, before/after cleanings, testimonials)
• Optimize social media profiles (bio, services, contact information)
• Monitor engagement and respond to comments and inquiries
• Assist with basic content planning and scheduling
  
  

Google Business Profile & Online Presence

• Optimize and maintain Google Business Profile
• Post updates, service offerings, photos, and promotions
• Respond to customer reviews professionally
• Ensure business information (hours, services, contact details) is accurate
• Assist with local SEO tasks as instructed
  
  

Administrative Support

• Update CRM and booking systems
• Process payments, invoices, and refunds (as needed)
• Track daily bookings, cancellations, and completed jobs
• Prepare basic reports on operations and engagement
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

---