Video Conferencing Operations Engineer

The Video Conferencing Operations Engineer will be responsible for the daily operation, support, and optimization of the Firm’s video conferencing systems. The role-holder will ensure reliable, high‑quality video conferencing experiences for all users, proactively maintain system health, and resolve technical issues effectively. The individual will work closely with the Collaboration Architecture Manager and technology teams to deliver seamless video communication services.

Main responsibilities: 

• Operate, monitor, and maintain all video conferencing systems and related infrastructure
• Provide technical support and troubleshooting for video conferencing issues to ensure minimal downtime and high user satisfaction
• Implement and follow Firm standards for system configuration, security, and change management
• Document system configurations, incidents, and resolutions
• Collaborate with vendors and internal teams to resolve complex technical issues
• Stay current with industry developments in video conferencing technology and recommend improvements as appropriate
• Participate in the on‑call rotation for incident response related to video conferencing
• Assist with the deployment and upgrade of video conferencing hardware and software
• Ensure compliance with ISMS standards and Firm procedures for all video conferencing activities
• Support business continuity plans as they relate to video conferencing services

Skills and experience: 

• A bachelors degree in Computer Science, Engineering, or a related field
• Strong hands-on experience supporting enterprise video conferencing systems (e.g., Cisco, Polycom, Microphones, Control systems, Zoom Rooms, Microsoft Teams Rooms, Azure, Teams admin, Cloud Video Interop)
• Strong troubleshooting and problem‑solving skills
• Excellent communication and interpersonal abilities
• Experience with system documentation and change management processes
• Able to work independently and as part of a team
• Familiarity with network fundamentals as they relate to video conferencing
• Experience collaborating with vendors and service providers
• Commitment to delivering high-quality technical support and customer service
• Sophisticated organization, communication and interpersonal skills, with a proven ability to multitask, problem solve, and liaise at various levels within and outside the organization
• Successful track record in adhering to deadlines; delivering Technical System Solutions on time and on budget
• Able to execute in a methodical manner, to gather documents and present requirements for projects
• Project Management and Enterprise Architecture Skills are highly desired

Location: Manila or Buenos Aires Center

Reports to: Director, Office of the CIO

Position type: Specialist

Development framework: Specialist