Urgent Hiring Customer Service Representative Virtual Assistant - 11 2025

We are seeking a highly motivated and technically proficient Customer Service Representative Virtual Assistant to manage customer support for our GPS tracking hardware and software services. This role requires expertise in multi-channel communication (primarily voice/phone and chat) and technical troubleshooting.

🎯 Key Responsibilities & Tools

• Inbound/Outbound Calls: Handle high-volume customer inquiries via phone (using Dialpad).
• Technical Support: Troubleshoot GPS device activation, connectivity issues, and IoT application errors.
• Account Management: Process subscriptions, billing, and account updates (using Freshdesk CRM).
• Chat Support: Provide real-time assistance via live chat (Freshchat).
• Product Expertise: Quickly master and communicate product features, pricing, and promotional offers.
  
  

• Experience: Minimum 2 years in customer service (phone, chat, email).
• Technical Knowledge: Experience supporting IoT devices, telecom, or subscription-based technology.
• Communication: Fluent English (clear, neutral accent). Professional and confident handling of inbound and outbound customer calls.
• Schedule: Available Monday–Friday, 10:00 AM – 7:00 PM EST.
  
  

• Processor: Intel Core i3 / Ryzen 3 (5th Gen or higher) or AMD equivalent.
• RAM: 8 GB or higher.
• Storage: Minimum of 112 GB.
• Internet Speed: At least 20 Mbps for both download and upload speeds.
  
  

• Processor: Intel Core i3 / Ryzen 3 (5th Gen or higher) or AMD equivalent.
• RAM: Minimum 4 GB.
• Storage: Minimum of 112 GB.
• Internet Speed: At least 10 Mbps for both download and upload speeds.