Telemarketing Manager

Join the Worlds Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Overall Role Purpose:

• Assist Channel Head - Direct Sales to lead and manage the Lead Qualification Team with high importance placed on identifying and generating quality qualified leads, either from new business customers, or reactivating inactive customers from our Multi Channel Segment
• Plan, organize, and direct an efficient and effective Telemarketing department to achieve targeted sales, revenues and yields (profitability)
  
  
  

Accountabilities:

• Analyse, plan and implement appropriate sales initiatives in order to ensure achievement of sales target
  
  
  

(revenue and shipments) and yields form the telemarketing team consistent with long and short term market

share vision

• Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and
  
  
  

maintaining a competitive advantage

• Ensure that all pertinent information of each Suspect, Prospect and Multi Channel customer (e.g. corporate
  
  
  

details, contact persons, activity codes etc) is being updated promptly and accurately into sales automation system

• Collate data and compile market intelligence data in order to evaluate and develop solutions to meet the
  
  
  

shipping needs of Telemarketing customers

• Handle escalations from within the team in a professional and effective manner
• Actively train and coach team members to develop a superior telemarketing technique and style
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Identify training needs and career development opportunities to drive a high performance team
• Develop KPIs with team members and monitor individual performance
  
  
  

What we need?

• 6 years’ relevant experience with 2 years in managerial role, preferably in logistics / transportation industry or multinational companies
• Experience in building a sales team, Experience gained through country import/export industry at a senior level
• Degree in Business Administration or related disciplines

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