Technical Writer With Graphic Design Expertise AU Offshoring Hybrid

Schedule: Monday to Friday (06:00 AM-03:00 PM PHT)

What are we looking for?

Skills Required

• Bachelors and/or Master’s degree in English literature, Mass Communication, or relevant field preferred.
• Minimum 5+ years of experience in technical writing.
• Create and maintain a central knowledge database, including updates, organization, translation requests, announcements, and known issues.
• Support the creation and management of training materials for product verticals.
• Respond to feedback on the knowledge database and training materials from clients or third parties.
• Audit knowledge database and training materials to ensure current and accurate information.
• Experience with document repositories such as SharePoint or Sprinto is a plus.
• Experience creating processes for ISO audits is advantageous.
• Audit experience in ISO 27001, ISO9001, and SOC2 (preferred but not required).
• Proven ability to document business operations to ensure compliance with management system standards.
• Demonstrate thorough technical knowledge to accurately interpret and document organizational language.
• Ability to adapt to changes in business, industry, and management practices, and develop assessment styles accordingly.
• Excellent communication, organizational, and presentation skills, with a strong sense of energy, passion, and commitment.
• Excellent English skills in writing and speaking.
• Certified training in project management, technical documentation, business documentation, and certification frameworks is a plus.
• Graphic design work experience is a plus.
• Marketing and/or ad agency experience is a plus.
  
  

• Collaborate with the Compliance Lead/team to audit the company against national and international information security standards (ISO 27001, ISO9001, SOC2, etc.).
• Develop strong internal relationships to understand and document business services.
• Ensure thorough documentation for successful certification or re-certification audits.
• Deliver timely, cost-effective services that meet company needs.
• Assist in various audits for certification purposes.
• Create clear, accurate documentation for business processes and procedures.
• Translate technical information for non-technical audiences.
• Improve and refine existing content.
• Develop product manuals, internal, and external documentation.
• Assist with marketing collateral and social media information.
• Co-design methodologies to prioritize and set standards.
• Develop change management plans and staff announcement templates.
• Identify and recommend process improvements for streamlined activities.
  
  

• Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities.