Team Lead AU Mortage WFH

Salary: P60,000- P70,000 (Monthly Package)

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)

What are we looking for?

As the Team Leader, you will play a crucial role in the oversight of leading the service delivery of your team members. This role requires a dynamic individual with a strong background in team leadership including demonstrated people management experience, demonstrated understanding of coaching frameworks/methodologies and exposure to the performance management process.

This role demands an individual that can manage multiple key deliverables driving a high performance culture while navigating the intricacies of the mortgage broking industry in Australia and ensure regulatory compliance is adhered to by the pertinent laws of Australia and the Philippines.

Skills Required

• Minimum 2 Years in an outsourcing environment
• Experience in Australian loan processing, using the LMG MyCRM platform
• Ability to lead a team, provide advice and guidance on handling certain situations such as escalations, service degradations etc.
• Strong communication skills with brokers and internal stakeholders
• Demonstrated ability to think on your feet and be proactive
• Fast paced environment for someone looking to grow into a top management role.
  
  

What will you do?

Stakeholder relationship management, such as;

• Develop and maintain strong relationships with our client and their stakeholders, including brokers, partners, lender BDMs and internal teams.
• Understand stakeholder needs, gather feedback, and ensure quality of output.
• Act as the primary point of contact for Australian stakeholders, addressing their needs UpdaDocument management (collecting, renaming, organising, following up sensitive supporting documentation)and concerns, providing coaching and training to your team members.
  
  

Team Management

• Lead, mentor, and supervise your direct reports
• Deliver against clear performance expectations, provide guidance, and ensure high productivity and quality of work.
• Ensure adherence to key metrics and service level expectations
• Manage recruitment, training, and performance evaluation of team members
• Monitor performance of your team members ensuring you are seeking feedback from brokers and providing coaching where required in a timely manner.
  
  

Operational efficiency, such as

• Deliver against key performance indicators (KPIs) as agreed with the AU stakeholders
• Optimize processes and workflows to enhance efficiency and improve the overall customer experience
• Handling workflows and processing overflow of broker requests to remain within SLA.
  
  

Risk, compliance and quality assurance, such as

• Adhere to company wide quality control measures to maintain the highest level of service quality.
• Mitigate risks associated with an offshore operation and maintain data security standards
  
  

Problem solving, such as

• Address and resolve any issues, concerns, or escalations from stakeholders or team members in a timely and efficient manner.
  
  

Join the awesome team and enjoy these benefits & perks:

Benefits

• Induction training program for 2 weeks.
• Offering paid training program to help you get up to speed and excel in your role.
• Available Work Set up: Work from Home or Hybrid or on-site.
• Competitive salary package and annual performance review, monthly rewards and recognition program.
• Opportunity to attend events and travel to Australia.
• Chance to earn your CERT IV in Mortgage Broking and Finance, which could be a great way to upskill and advance your career.
• Access to knowledge base tools, resource center and training library.
• HMO Coverage up to 2 free dependents (Medical, Dental and Group Life insurance) on Day 1
• Mandatory Government Benefits and 13th Month Pay
• Leave credits and convertible to cash of unused sick leave, paid quarterly.
• Access to Emergency and Bereavement Leave
  
  

Financial Perks

• Access to a Financial Assistance Program through one of the leading FinTech Company in Philippines.
• Earn as much as PHP 21,000 referral bonus - help a friend land a job and get rewarded.
  
  

Work-Life Integration And Perks

• WFH Engagements: Remote learning and employee development activities, Wellness sessions and health talks, Virtual team games and contests (Trivia, TikTok, Photo Challenges)
• Regular company-wide events, engagement activities, and a culture that values work-life balance
• Employee-wellbeing Office Facilities (Gym, Wellness Room, Childcare Facility, Entertainment Room, World-class Training Rooms)
• Cafeteria with affordable food concessionaire partners.
• Complimentary coffee and ice cream every day.
• Sleeping Quarters and Shower rooms for comfort and convenience.
  
  

Prime Location

• Conveniently located at Mega Tower, EDSA --- the heart of Metro Manila
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOSCareers #JoinConnectOS

#ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

---